Policies and Shipping Information

Home PagePolicies and shipping


packages_small copyI ship worldwide with Israel international Post Service, which takes 2-4 weeks (14-28 business days) to most destinations worldwide.
Several products include tracking numbers.
Please read item description to know if your item include tracking information.

All items are shipped within 1-2 working days of payment, unless they are custom orders or on weekends.

The order will be shipped to the address you typed on checkout.

Digital Items delivery

All orders are subjected to PayPal authorisation and approval.
Once your order is received, it will be processed, authorised and sent to you within 24-48 hours.

When your payment is authorised, you will receive an email with your download link/s (when purchasing eBooks) or shipping info (when purchasing a physical item).

Please make sure to check your spam folder in case the email will be directed there.

All kits are carefully packed in a protective and padded envelopes.

To watch the videos tutorials on an iPAD/iphone you may require to download Vimeo app (free).
If you are watching the videos on your computer you will not need any special apps.


What you can and can’t do with PolyPediaOnline Express tutorials

Copyright laws protect all my tutorials, techniques, names, photos, videos, PDF files and promotions.

When you buy any of my tutorials you are consenting to using them according to my guidelines. This means you cannot use the information and knowledge in these tutorials in any way other than selling work you’ve created based on this tutorial.

Any redistribution, re-sale or reproduction of the tutorial itself, in whole or in part, in ANY form, is strictly prohibited, and against my consent.

This means you may not share any part of this tutorial with a friend or family member who has not paid me for that additional copy or material first. If you want to order a copy for someone else, I would be happy to deliver it to an email address of your choosing as a gift from you.

You may not share a print-out of any part of this tutorial, you may not share your actual digital copy of this tutorial in a polymer clay class, or guild meeting, either in person or digitally via Skype or other internet outlets or social media websites.

Legal actions will be taken against those who deliberately act against these requests.

You must also keep in mind that I invested months of work into each tutorial and this is my livelihood.

Payment Policy

Accepting all credit cards via PayPal service only.

Sale terms

SALE offers are limited to the date of purchase , no refunds are applicable for past orders.
During SALE periods other coupon codes are inactive.


When purchasing goods, customs duty and/or Import VAT may be due.
It is the the responsibility of the buyer to pay those fees if requested.

Refund Policy

If, for any reason, you are not happy with your purchase, you can ask and get a refund of your purchase price. I am so confident with my products that i am sure you will be happy with it as well.

Unclaimed deliveries that needs to be re-shipped will be charged with additional shipping cost.

Have additional questions ?
check our FAQ Frequently Asked Questions page or contact me!