Frequently Asked Questions - PolyPediaOnline Express Tutorials

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PolyPediaOnline Express Frequently Asked Questions

How can I purchase a PolyPediaOnline tutorial?
All tutorials are sold through PayPal’s service. Use your PayPal account, or create an account here (it’s quick and easy).
Once you’re done, return to this page, choose the tutorial or tutorials you wish to buy, click on the “Add to Cart” button and follow the purchase process.
You will be taken to checkout page and then to PayPal web site, where this transaction will be completed securely.
If you want to purchase several tutorials, add them all to your cart and you will be forwarded to checkout.
Once your payment comes through I receive a notification message, approve the transaction and send you your purchased tutorial or tutorials.

What is PayPal?
PayPal is easy, fast, and secure worldwide payment system. Your payment will be received almost instantly and without sharing your financial information. This service is absolutely free for you, and you do not even have to set up an account with PayPal in order to use it!

Do you guarantee privacy?
Yes. absolutely. I do not share any information about my customers with any other people or organizations.
Please be assured that if you decide to join my mailing list, your email address will only be used as a communication tool between you and me. It will never be published to any public domain and will never be shared with any third party..
Please do not email me your credit card information.

Digital Items delivery
All orders are subjected to PayPal authorisation and approval.
Once your order is received, it will be processed, authorised by myself and sent to you within 24 hours.
When your payment is authorised, you will receive an email with your download link/s (when purchasing eBooks) or shipping info (when purchasing a physical item).

Please make sure to check your spam folder in case the email will be directed there.
To watch the videos on an iPAD/iphone you may require to download Vimeo app (free).
If you are watching the videos on your computer you will not need any special apps.

How will I get my tutorial/tutorials?
By Email – Once your order is received, it will be processed, authorised and sent to you within 24-48 hours. When your payment is authorised, you will receive an email with your download link/s (when purchasing eBooks) or shipping info (when purchasing a physical item).
Please verify that your email in PayPal is correct, and up to date; or specify a different email address you would like me to use, for your tutorials.
The videos are stored online. After purchase you will receive links and passwords to these videos.
When purchasing PolyPediaOnline Express tutorial you will get unlimited access to the video/s. There is no limitation on the number of times you can watch the videos, but you can not download it to your hard drive.

By CD Sent to your homeYou may choose to get your tutorials on a CD (all PDFs and videos copied onto a CD). Some tutorials (the “Complete” sets) include a gift CD but if your tutorial does not include a CD you can use the link above to “upgrade” your purchase to Email + CD sent to your home address.

How quickly will you send my tutorials?
Each tutorial/order is sent to you within 24-48 hours of your purchase, thus, allowing for the time differences between countries. I try to check my email as frequent as possible.

What shall I do if 48 hours has passed and I have not received the tutorial I paid for?
I always send out your purchased tutorials within 48 hours from payment confirmation. The tutorials will be sent to the email address that you used to sign up into your PolyPediaOnline/PayPal account.

If you have several email addresses, please make sure you are looking for my tutorials in the right place.
Also, check your Bulk/Spam mailbox, as sometimes my emails end up in there.
Make sure you add my email address to your “white list”, that way my emails and your purchased tutorials won’t find their way to the spam folder.
l do my best to make sure all emails have arrived safely to you.
If you still have a problem, please contact me and I’ll make sure you get your purchase asap.

How much do you charge for shipping?
Since most of my tutorials are sent by email, there are no shipping fees for most of them.
Some of the tutorials include a KIT and CD sent to your home address, so its price includes shipping costs.

Can I teach, share or publish the content in your tutorials?
I am sorry, but no.
Copyright laws protect all my tutorials, techniques, names, photos, videos, PDF files and promotions.

When you buy any of my tutorials you are consenting to using them according to my guidelines.
This means you cannot use the information and knowledge in these tutorials in any way other than selling work you’ve created based on this tutorial.
Any redistribution, re-sale or reproduction of the tutorial itself, in whole or in part, in ANY form, is strictly prohibited, and against my consent.
This means you may not share any part of this tutorial with a friend or family member who has not paid me for that additional copy or material first. If you want to order a copy for someone else, I would be happy to deliver it to an email address of your choosing as a gift from you.
You may not share a print-out of any part of this tutorial, you may not share your actual digital copy of this tutorial in a polymer clay class, or guild meeting, either in person or digitally via Skype or other internet outlets or social media websites.

How to open and save the tutorials?
The tutorials will be sent in PDF format. To open the tutorials, you will need to have Adobe Acrobat Reader installed on your computer. Most likely you have it already.
To save the tutorials to your computer, click File and then Save or download them from your mailbox.

If after downloading ADOBE ACROBAT reader, you still can’t open the file please contact me.

**** Please download/save your purchased files as soon as possible as a backup to your order.

Regarding the videos, you can view them as many times as you want but they cannot be downloaded. A link and access password will be sent to you after purchase.
If you prefer to view your videos offline you can “add a CD” to your order and all files (PDFs and videos) will be copied on it and sent to your home.

What is your return policy?
I am doing my best to share the best knowledge i have on a specific subject, each tutorial is written by myself and contains quality pictures and detailed descriptions.

Please feel free to ask any additional questions you may have before purchasing the tutorial of your choice.

If, after purchase you are not happy with the tutorial, you are entitled for a full refund (as long as you didn’t order a KIT/CD sent to your home).

I am happy to say that in the 5 years I am selling polymer clay tutorials I had only one single return. :)

Have additional questions? Please feel free to contact me, I’m online quite a lot and would be happy to answer any question.